Behind The Ear (BTE)

Question: My hearing aid has no sound / no amplification.

Solution 1) Check the battery. Make sure the battery if fully charged after removing tab, before inserting in the hearing aid. 

Solution 2) If you have a Widex behind the ear model. The battery door may not be “snapped” completely closed. Push firmly on the bottom on the hearing aid battery door.  You may hear or feel the door “snap” into place.

 Solution 3)  Check the earmold or tubing for debris. To clean earwax or debris from the sound outlet use the wire loop to scoop out or remove debris from the earmold.

Solution 4) Check the tubing for moisture: it may appear as droplets or bubbles inside the tubing. Moisture typically collects near the “bend” of the tube as it enters the earmold. Remove the earmold: blow dry air through the tubing.

Solution 5) A Phonak BTE intrument may need the microphone covers replaced. They are small grey patches on the spine of the hearing aid. Some have a single filter, others may have dual-filters. (next two images)

Question: How do I turn my Widex hearing aid "off?"

Solution: The Widex battery compartment uses a double-hinge system.  Pulling down on the rear-facing tab turns the hearing aid “off.” 

Question: How do I open my Widex battery door to change the battery? 

Solution: To open the battery compartment: place your thumbnail in the nail-grip which is opposite the on/off switch.  Swing the battery “backwards” and then “up” to open the compartment.

Question: Why is my hearing aid whistling:

Whistling, also known as feedback, occurs when sound which should be entering your ear, is leaking back to the microphone. 

Solution 1) check for cracks in the hearing aid tubing 
 

Solution 2) See your audiologist. It is common for an accumulation of wax in your ear canal to reflect sound out of your ear back towards the microphone.

Solution 3) Be sure your hearing aid is correctly inserted into the ear canal.