Below are some of the most common issues experienced with open-fit hearing aids. If you do not see your issue listed, please contact us for assistance.

If you suspect the dome of your hearing aid may be stuck in your ear, please contact our office. An audiologist should be able to see you on the day you call. If this occurs during an evening or weekend, it is not necessary to visit the emergency room unless you are experiencing pain or discomfort. Do not try to remove the dome on your own as it may get pushed deeper into the ear canal. Also do not re-insert the hearing aid until after having your ear examined. It is safe for the dome to remain in your ear until it can be removed in our office.

The material used for the ear tip is TPE (thermoplastic elastomer) and this material has been tested against EN/ISO 10993 (biological evaluation of medical devices) for Cytotoxicity and is also hypoallergenic. The material has been approved for prolonged skin contact.

Solution 1) Check the battery. Make sure the battery is fully charged after removing the tab, before inserting in the hearing aid.

Solution 2) Check the dome for wax and debris, which may block sound coming from the hearing aid.

Remove the dome and replace the wax guard, which is found at the sound outlet, after the dome has been removed.

Widex Passion hearing aids have a silver microphone cover, which will periodically be replaced by your audiologist during annual visits. If the silver microphone cover becomes loose, it may be snapped back onto the hearing aid. First, insert the flat side of the silver strip into the small slot on the back of the hearing aid. Run the angled portion of the silver strip up to the top of the hearing aid near the ear-wire connection. Simply “snap” the angled portion down into the matching groove near the ear-wire connection.